Shipping Policy
Shipping Coverage & Charges
We currently ship products throughout the UAE, including Abu Dhabi and other major regions. Delivery availability and any applicable shipping charges will be calculated and displayed at checkout.
Order Processing
Once your order is placed and payment is completed, we aim to process it as quickly as possible. Processing times may vary depending on product availability and order verification.
Delivery Time & Issues
Estimated delivery times are provided at checkout. However, delays may occur due to local logistics or unforeseen circumstances. If your order is delayed or not delivered as expected, please contact our support team with your order number for assistance.
Shipping Method & Tracking
Once your order is shipped, you may receive tracking details via Email or SMS (if available). You can use the provided tracking number to track your order directly with the courier.
Address & Customs
Please ensure your shipping address is complete and accurate to avoid any delivery issues. For future orders outside the UAE, customs duties or import taxes may apply, and these charges will be the responsibility of the customer.
Returns & Support
For returns, exchanges, or refunds, please refer to our Return & Exchange Policy. Returned products must be unused, in their original packaging, and accompanied by proof of purchase. For any questions regarding shipping, delivery, or tracking, please contact us through our Contact Page: https://www.nesmoglobal.com/contact/